Payments & Shipping
We accept all major credit cards (Visa, MasterCard, American Express & Discover) and PayPal for payment processing on all purchases.
We take payment processing security very seriously, as such all payments are processed securely on our website or on PayPal's website through secure encrypted communication using SSL. All transactions whether on our website or PayPal are securely processed by PayPal's secure processing facility.
All prices displayed are in United States Dollar.
We use only the best shipping services available to ensure your goods are delivered safely and in a timely manner. All standard orders are processed the same day or the next business day. For orders where customization is required, it may take up to 2 business days to process the order for shipping.
Depending on which option you select for shipping, delivery dates may differ. We use the following shipping options for all orders.
- Express courier service. We use DHL to deliver all our courier based shipping. This is the fastest delivery option taking anywhere between 2-8 days (approximately).
- Registered postal delivery service. We use Post Fiji for all registered postal delivery. This is a cheaper delivery option, however delivery through this option may take anywhere between 1-4 weeks approximately. Please note this delivery option may not always be available for every order.
We provide tracking codes for both delivery options.
Please note that certain products, especially wooden hand made items and woven items go through an additional step of certification by Bio-security Authority of Fiji. Usually this certification process does not delay the processing time-frame, however if there are any delays caused by the Authority, then this will be swiftly relayed to you, advising of the delay and expected processing completion time.
Please contact us if you require any clarification regarding paying on our website or shipping.